Orders & After-Sales

Track orders · Delivery times · Returns & exchanges

Order Tracking

Enter your order number to track logistics status in real time. Sign in to view all your order history.

Delivery & Shipping

Shipping times and fee rules for different order types

Order Type	Shipping Time	Notes
In-Stock (Self-Operated)	1–2 business days	Shipped directly from our warehouses
Sourcing Orders	3–10 business days	Shipped after supplier stock preparation
Overseas Orders	5–10 business days + customs clearance	International shipping and customs inspection; may be delayed by force majeure

Shipping Fees

Domestic Express

In-stock orders are shipped via DHL, FedEx, or UPS by default, with fees calculated by weight and destination. Free shipping may apply to orders over a certain amount or for VIP customers; the final amount is subject to the checkout page or customer service confirmation.

Overseas Orders

Shipping fees consist of international and domestic segments, calculated by actual weight, volume and shipping method, with a clear quotation provided before order confirmation. Customs duties and import taxes incurred during clearance are borne by the recipient.

Return Policy

Please verify your goods promptly upon receipt; we will handle any issues as soon as possible

Acceptance Requirements

Please verify the product models, quantities and appearance promptly upon receipt. Report any shortage, wrong model or visible damage in writing within 7 business days; claims submitted later will not be accepted.

Return Conditions

Eligible for Return

· Product quality issues (not caused by misuse)
· Wrong model or quantity versus the order
· Damage caused during shipping
· Unused in-stock items with intact original packaging (within 30 days of shipment)

Not Eligible for Return

· Products not sold by ONEIC (mismatched date codes)
· Quantity discrepancies not reported within 3 days
· Sourcing/overseas orders already in stock-prepared status
· Products that have been used, soldered or modified
· ESD-sensitive devices with opened original packaging

Return Process

1Contact Support→2Get RMA Number→3Ship Back→4Inspection→5Refund/Exchange

Refunds will be returned via the original payment method within 3–5 business days after we receive and inspect the returned goods.

FAQ

For further questions, please contact our customer service

How do I modify or cancel an order?+

Before shipment, you can contact us to change the shipping address or cancel the order. Cancelling an in-stock order before shipment qualifies for a full refund; cancelling a sourcing/overseas order that is already in stock-prepared status may incur fees — please contact us to confirm.

When is the invoice issued?+

Invoices are generally issued and sent within 5 business days after delivery confirmation. If you need an invoice earlier, please contact us at support@oneic.com.

What if the quantity or model received does not match?+

Please keep the original packaging and proof of purchase, and contact us within 7 business days. After verification we will arrange a reshipment or exchange.

What if there is a quality issue with the goods?+

Please keep the original packaging and relevant proof, and contact us promptly. Once confirmed that the damage is not caused by misuse, we will arrange an exchange or refund. All products sold come with a 3-year warranty.